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"not only does she do the most fabulous designs, her cakes are the best tasting ever. Bloom 827 hands down!"
Teléfono: (+1)4099604984
Dirección: 912 N Twin City Hwy #4341, 77627, Nederland, US, United States
Ciudad: Nederland
Sitio Web: https://m.facebook.com/bloom827/
Martes: 10:30 -17:00
Miércoles: 10:30 -17:00
Jueves: 10:30 -17:00
Viernes: 10:30 -17:00
Sábado: 09:00 -14:00
Platos: 0
Categorías: 1
Reseñas: 35
I ordered a cake three and a half weeks before my event and she confirmed my order. There was back and forth communication about picking up the cake and the schedule changed a couple of times. Each time there were modifications to the schedule both parties agreed upon them. Once the delivery was determined she never showed up with the cake after I had already sent her the money with a significant tip. She ignored multiple calls from me, my family and friends. I finally noticed a post on her personal Facebook page so I texted to request my money back. She refunded me and had 0 reason why she could not perform the service. I was refraining from leaving a bad review that could tarnish her reputation but after seeing several others with the same experience I feel that it is necessary to warn people that are determining who to conduct their business with.
I do not recommend this company AT ALL! She has let me down in the past with giving me different flavors of cake that I did not order. But, I just dealt with it and gave her another chance. I ordered my husband a birthday cake and I was supposed to pick it up the day before. She completely stopped answering my calls/texts when I was supposed to pick it up and she was not there. I’m aware that emergencies happen (if that’s the case) but, she should have called to tell me and I still have yet to hear from her. If you can’t do your job, then simply own up to it!
Communication is key. Raw King Cake. Owner offered to deliver a new one for the office on a different day ... no show. After a few days I got a response and she was sick so she set a new date... guess what, no show again. So our office purchased something inedible and it's like eh, no biggie. Because I've gotten away with horrible customer service for this long..what's one more? Like the rest of the reviews here, don't rely on her ESPECIALLY if it's an important event.
My husband ordered a cake 3 weeks ahead of my birthday and even texted back and forth with the owner sending pictures of what he wanted the cake to look like. She confirmed the date with him and as the date got closure she stopped reply to his text and NO cake for the birthday. A member of our family had terrible service from her in the past but we thought we would give her a try. Mistake on our part but it sure won’t happen again!
