I visited the Columbia, SC Urban Wok location on 7/13/22, and it was not a pleasant meal. I originally sent an email to the email address provided in other reviews, but no feedback received, so adding as awareness on Google for others. Check was #73.The layout and atmosphere of the place is beautiful, nice, clean, and laid back. The Manager was nice as well, came to assist mewithout my asking, and explained some things on the menu, and how the ordering works as this was my 1st visit. Helpful, but alittle too invasive of my personal space as I ordered, came over twice, I 'm glad I was wearing a mask at the time as I 'm veryafraid of catching Covid and he wasn 't wearing one. Not saying he has...
Half our order was missing then I opened what we did get (stir fry with extra/2nd protein) and it’s missing the chicken but has the steak. I’ve never had bad service when I order from here so I was surprised. I called the store and an associate named Darryl. He said I would see the credit in the morning, I hope I do and will gladly change this rating when/if it comes through. Edit: great customer service! Got an email from Mark stating the credit went through and got a promo code which I will definitely use. Again, this place has great food, just guessing it was an off night which is understandable!
Half our order was missing then I opened what we did get (stir fry with extra/2nd protein) and it?s missing the chicken but has the steak. I?ve never had bad service when I order from here so I was surprised. I called the store and an associate namedDarryl. He said I would see the credit in the morning, I hope I do and will gladly change this rating when/if it comesthrough. Edit: great customer service! Got an email from Mark stating the credit went through and got a promo code which I willdefinitely use. Again, this place has great food, just guessing it was an off night which is understandable!
They are okay at best.This time 3 of us went in, no sauce was on our orders and not all the ingredients ordered were in there either. They were not super busy and had quite a few employees around, so not sure why the food was all slightly burnt and sauce-less aka flavorless.I knocked it down from 3 to 2 stars after remembering our last visit was also not great.And while I'm here- their floor is super sticky. Hence the atmosphere getting a low rating too.
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The service and food at this restaurant were excellent. However, we were disappointed that we were unable to use our tickets from the Saints game for a coupon, as the sign suggested. It was frustrating that the offer only applied to online orders, which diminished our overall experience. Despite this, the food itself was outstanding, receiving a perfect 5 out of 5 rating.
Reliably good. Portions, in my opinion, are quite hearty, with a near guarantee of leftovers (for the create your own stir fry bowl). Plenty of options to mix in, including interesting sauces, and added heat for those who want it. Have been pleased with Lowertown location (food and staff) and while I have only done takeout they have a large, nice dine-in space.
Stopped in for lunch. It was quick and easy to order at kiosks along the counter. I had Cilantro Lime Cauliflower Rice with Steak and a variety of veggies. All of the ingredients were fresh and cooked perfectly! I chose the Spicy Peanut Sauce and Blackberry Habanero hot sauce. It was a little spendy but the food was delicious. I look forward to going again!
Great food, served accurately and with great quality. As others have mentioned, it’s a good portion of food, so you should be satisfied and may even have leftovers. Staff was very friendly and helpful, really made for a great experience. Would highly recommend.
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Leo was super personable and attentive to us. He remembered small details like me asking to sub one vegetable for another and helped us feel comfortable in the space.Food: 4/5
Good was delicious. Leo was a lot of fun and was very engaging. Definitely recommend this place. Try the apple pie egg rolls, too.Food: 5/5
Tropical Pineapple Signature Sauce W/ Chicken, Fresh Veggies Jasmine Rice
Garlic, Ginger, Soy Signature Sauce W/ Chicken, Fresh Veggies Brown Rice
Caribbean Jerk Signature Sauce W/ Chicken, Fresh Veggies Jasmine Rice
Spicy Peanut Signature Sauce W/ Chicken, Fresh Veggies Rice Noodles
Korean Bbq Signature Sauce W/ Steak, Fresh Veggies Udon Noodles
"New" Agave, Ginger, Sriracha Fried Rice W/ Chicken
Yellow Coconut Curry Cilantro Lime Cauliflower Rice
Sesame Buffalo Wings (Bone-In Or Boneless)
Sparkling Ice Flavored Sparkling Waters
Wings Traditional (Bone In) Style 24 Ct
