Valley Connection Indian Cuisine

This is a spacious, light and airy, air-conditioned restaurant, with a welcoming interior. The restaurant and its tables were laid out nicely and we were greeted on arrival.The establishment was well staffed, and the waiters were attentive but not intrusive.The menu offers a nice and interesting choice of food, and we were spoilt for choice. The meals we chose were served hot, well presented and delicious.However, three service issues marred our visit.One of the side dishes we ordered was not served with everything else when our meal was delivered, and this was clearly unnoticed until we had to ask for it. Yes, the side dish then appeared, but it was served several minutes after we had started to eat our meal and did not accompany our initial tastings.We both ordered a dessert, the choice being made from the typical list of pre-prepared and frozen ice cream dishes typically offered by Indian restaurants. We each chose differently. One dessert was served quite a long way ahead of the other and had started to thaw pending the delivery of the second. How hard can it be to serve two ice cream frozen dishes together?Lastly, when our itemised bill was presented to us, it was completely accurate save for a final entry listing a bottle of Rioja wine costing the best part of We had not ordered a bottle of wine, no wine had been served and we had not consumed anything more than beer, prosecco, and water. When this discrepancy was queried, the offending item was removed, and the bill was corrected.Apologies, such as they were, were mumbled and did not come across as at all sincere.The restaurant was well staffed, not especially busy and the staff did not appear to be under any pressure. How can such simple service mistakes occur?Wisely, we were not solicited to offer a service gratuity when we settled the bill.The restaurant was good and the food excellent. The service was wanting. On balance the former slightly outweighs the latter and we are prepared, in due course, to give the restaurant a second chance rather than boycott it completely.

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recommend this restaurant. the food quality is excellent and the personal is very helpful. have eaten in the restaurant and used their takeaway service. pleasant experiences all around. keep it on valley connection!

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I think it's excellent. service is excellent and they are attentive and friendly and go the extra mile. beautiful clean modern furnishings. very clean bathroom. worth a visit. you will return!

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the most delicious kitchen round. I have to say more, fabulous.

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too good

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