Kelseys Original Roadhouse

We were visitors to Stoney Creek/Hamilton on Monday afternoon. We decided on Kelsey's for an early dinner.The staff were very friendly, but service took FOREVER. The restaurant was not at all busy.We got drinks promptly, but our server did not come back to take our order for a long time.Once we finally got to order, the food came out after a good amount of time no complaints. Then our server disappeared again. We waited waited for takeout boxes and the bill for a ridiculous amount of time. When our server did visit our table she was extremely kind friendly but we still felt that we kept being forgotten given the huge intervals of time between table visits. We were there for more about 2 hour...

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I have always had good experiences at this restaurant until tonight when I dined with my wife and daughter. The food took a long time to come out and when it finally did, there were French fries missing. When the fries arrived, they were gray and had a strange seafood taste, so we didn't eat them. The burger was overcooked and resembled a hockey puck. Unfortunately, both my wife and I have been vomiting since returning home. The only items we shared and didn't experience issues with were the Caesar salad and spinach dip. Luckily, my daughter enjoyed her kids pizza and is feeling fine. Our server was apologetic and friendly, but it seems our problems were all due to issues in the kitchen.

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Brought the wrong dinner. Then food was cold. My husband got sick from the chicken wings, which upon further inspection were pink… not good at all.

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Victoria provided excellent service. The food was delicious and offered great value, with impressive presentation and flavors.

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poor food quality

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