Palmers Enderby Cafe

Unfortunately today the service let it down, there seems to be no order of how they serve you and a bit of a free for all when it comes to ordering food and just if the staff remember to come over to your table. We came for afternoon tea and was not asked once if we would like anymore drinks after our first one was served after being told they were unlimited. We were also waiting in a queue for 15 minutes outside even though our table was booked and I didn’t want to squeeze by everyone as there was no one to ask. The old system was a lot better this one isn’t working unfortunately and the table next to us had the same experience, such a shame because the food was lovely. I had to ask 3 different members of staff for a drink before we finally got one as they kept forgetting. Not a great experience I’m afraid for the price we paid.

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We were visiting the garden centre and decided to get something to eat from here. The place was reasonably busy but we were shown quite quickly to a table. We ordered food and drinks which I had an iced mocha to drink and for food I had the sausage and mash and pudding I had apple pie with cream. Both of theses were nice, the apple pie wasn't the best though, it has come out hot before but was cold this time and the quality was lower. Overall the staff were friendly, service was a bit slow which is normal for this place. The food was generally ok. The place seemed clean.

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Popped in for coffee mid morning. We were shown to a table and our order for two coffees was taken promptly but we then waited about 20 minutes for it to arrive. The coffee was not very hot when it did arrive. The cafe was busy but there was obviously a hold up either in the kitchen or with the coffee actually being brought to us once it was made. Maybe not enough staff preparing the food as there seemed to be several waitresses.

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Excellent lunchtime menu, hubby had the special rump steak cob with the trimmings highly recommended. Our hostess that showed us to our seat and was very attentive whilst we waited to order, her name was Debbie. When our food was bought out I must say it looked delicious, well done everyone. Your staff in the restaurant are a credit to you I can see why you have people queueing.

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Veg sausage cob was inedible. Not a proper veg sausage more a potato croquette which was very small and lukewarm Staff unhelpful when I complained.

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